We will do everything we can to make your stay with us as pleasant as possible. To do this, we want to make sure that you know exactly what services you can expect from us and which obligations rest with you. Please note that our General Business Terms and Conditions are an integral part of all contracts you sign with us.
1. Conclusion of contract
A contract is deemed entered into when your room booking and/or table reservation has been confirmed by us in writing.
2. Arrival and departure
3. Confirmed number of guests for F&B services
The party making the reservation must inform the hotel latest 5 working days prior to the booking date of the number of guests. This number will be used for billing purposes.
4. Cancellation of hotel room bookings
The following terms and conditions apply to cancellations. Cancellations must be made in writing:
For bookings of 60 hotel rooms or more, the following cancellation terms apply:
5. No-show / cancellation fees
In the event that a customer does not show up, he shall be liable for the following fees:
Should the hotel have incurred additional costs, e.g. by ordering services from subcontractors, there shall be payable in full by the customer.